Refund Policy
Our commitment to fairness and transparency in all transactions on LEADEMY.
Welcome to LEADEMY. We strive to provide a high-quality digital learning experience for all learners. Because our products are digital and access is granted immediately after purchase, our refund policy differs from that of physical products.
Overview
By purchasing a course, subscription, or any digital product on LEADEMY, you acknowledge and agree to the terms outlined in this Refund Policy.
Important Notice: All course purchases are final. Refunds are only granted for verified billing or payment errors.
Course Purchases
All individual course purchases made through LEADEMY are non-refundable.
Once a course has been purchased and access has been granted to the learner account, the transaction is considered complete and cannot be canceled or refunded.
This applies regardless of:
- Course progress or completion status.
- Lack of usage after purchase.
- Change of mind.
- Accidental enrollment by the purchaser.
- Dissatisfaction after course access has been provided.
Subscription Plans
LEADEMY may offer monthly, quarterly, or annual subscription plans that provide access to learning content and platform features.
Eligible Refund Circumstances
Refunds may only be granted in exceptional cases involving verified payment errors, including:
Duplicate Purchases
- Purchasing the same course twice unintentionally.
- Being charged multiple times for the same transaction.
Technical Billing Errors
- Payment gateway processing errors.
- System-generated duplicate charges.
- Incorrect billing caused by platform technical issues.
All refund requests must be supported by valid transaction records and will be reviewed before approval.
Refund Review Process
To request a refund, users must contact LEADEMY Support and provide:
Our team will investigate the request and may request additional information if necessary.
Refund Processing Timeline
If a refund is approved:
Verification
Processing will begin after verification is completed.
Issuance
Refunds are issued within 5 business days.
Return
Funds will be returned to the same payment account, mobile wallet, or phone number used for the original transaction whenever possible.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Failure to complete a course.
- Lack of time to study.
- Failure to use a purchased course or subscription.
- Dissatisfaction after course access has been granted.
- Subscription plans active for more than 10 minutes.
- Requests submitted without proof of payment.
Fraud Prevention
LEADEMY reserves the right to deny refund requests that:
- Violate platform policies.
- Involve suspected fraud or abuse.
- Contain false or misleading information.
- Attempt to obtain course access without valid payment.
Policy Updates
LEADEMY reserves the right to modify this Refund Policy at any time. Any updates will be published on this page and become effective immediately upon posting.
Contact Support
If you believe you were charged incorrectly or experienced a billing issue, please contact our support team:
Checkout Agreement
Before completing any purchase, users must agree to the following statement:
I have read and agree to LEADEMY's Refund Policy. I understand that course purchases are non-refundable and that subscription refunds are not available after 10 minutes of activation, except in cases of verified billing errors.